ES CS-Business TM [A], CS Business

Elevate Customer Experience by Leading an Exceptional Team in VCC Costa Rica.

We're seeking a passionate and strategic Customer Service Team Manager who will transform customer interactions and empower a dynamic team of service professionals. In this role, you'll be the catalyst for exceptional customer experiences, driving performance and developing talent in our innovative customer service environment.

Key job responsibilities
* Lead and develop a high-performing team of 20-30 customer service associates.
* Implement performance management strategies that inspire and motivate team members.
* Design and execute individual development plans to nurture talent
* Drive operational efficiency through process improvements and strategic initiatives
* Facilitate team discussions and communicate critical business objectives
* Identify and resolve customer-impacting issues to enhance satisfaction rates. * Create and implement training programs that elevate team productivity and quality

A day in the life

Your day will be a blend of strategic leadership and hands-on team development. You'll engage directly with associates, providing coaching, resolving challenges, and creating an environment where every team member can excel. From performance management to process improvements, you'll be the driving force behind our customer service

Our Customer Service team is a dynamic, collaborative group dedicated to delivering world-class support. We're committed to continuous improvement and believe that by investing in our people, we create extraordinary experiences for our customers. You'll be joining a team that values innovation, empathy, and proactive problem-solving.

About the team
* Bachelor's degree or equivalent professional experience.
* Business fluency in Spanish and English.
* Demonstrated previous experience in team leadership within Amazon.
* Strong interpersonal and communication skills.

Basic Qualifications

- Experience demonstrating leadership and people management in Customer Service or customer facing roles

Preferred Qualifications

• - Speak, write, and read fluently in English
• - Work flexible shifts including night shifts/weekends
• Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.