Risk Specialist, Mandarin Speaker, In-Person Investigation

Amazon's In-Person Investigation (IPI) team works to ensure that bad actors cannot profit from using our services to abuse Customers, Selling Partners or our Store. We are looking for a team of elite Risk Specialists to disrupt bad actor behaviors and generate insights to help us understand where bad actors are prioritizing their efforts.

Risk Specialists will have numerous opportunities to earn Risk/People management positions. These leadership opportunities will be earned based on performance, specifically the ability to deliver accurate, comprehensive investigations with detailed, thoughtful annotations. Our leaders will be the investigators who can develop, teach and mentor other investigators to deliver accurate, comprehensive investigations with detailed, thoughtful annotations.

We are looking for a strong group of people specializing in video verifications, investigations, risk management and future leaders who will be the foundation of our team as we scale and grow.

Key job responsibilities
Our ideal candidates are individuals with experience in fraud investigations, identity verification and authenticating fraudulent documents and invoices. This role will involve interviewing sellers through video call.

Basic Qualifications

• - Bachelor's degree or equivalent, or experience in an industry role
• - Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
• - Experience in relevant industries such as law, customer service, investigations or project management
• - Speak, write, and read fluently in Mandarin
• - Ability to think beyond the Standard Operating Procedures (SOPs) and recommend the right outcome
• - Leverages team knowledge across several specialty areas to help resolve recurring seller issues
• - Demonstrate the ability to self-manage on priority tasks and objectives
• - Fast learner who seeks out and generously shares best practices
• - Ability to follow the data wherever it goes and make an accurate decision
• - Ability to conduct difficult, comprehensive investigations and leave detailed, thoughtful annotations.

Preferred Qualifications

• - Experience in SQL data manipulation
• - Experience with Lean or Six Sigma analytical techniques
• - Experience working in risk/fraud analysis or in compliance organizations
• - Experience in conducting In-person Verifications is an advantage
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