Transportation Representative, NOC

NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.
Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Key job responsibilities
Transportation Representative should be able to ideate process improvements and should have the zeal to drive them to conclusion.
Responsibilities include, but are not limited to:

· Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
· Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
· Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum.
· Providing real-time customer experience by working in 24*7 operating environment.

Basic Qualifications

• - Bachelor's degree or equivalent
• - Experience working in 24/7 production environment
• - Experience working closely with development and business teams to communicate problem impacts and understand business requirements
• - - Proficiency in Excel (pivot tables, vlookup) and Demonstrated ability to work in a team in a very dynamic environment

Preferred Qualifications

• - Experience in technical support work (JAVA, SQL, Python ) or in operations.
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