National Ancillary Account Receivable Manager - Cigna Healthcare - Remote

The National Ancillary AR Manager plays a critical role in supporting Cigna’s affordability programs by ensuring effective claims administration and accounts receivable management for National Ancillary partners. This role is part of the National Ancillary Service and Operations Team and is responsible for end-to-end service delivery within assigned segments.

Aligned with an Account Team Manager, the AR Manager ensures timely and accurate claims processing, proactively monitors performance, conducts root-cause analysis, and drives service improvements. This individual partners closely with internal stakeholders and external National Ancillary partners to resolve claims issues, improve service quality, and minimize accounts receivable challenges.

The AR Manager serves as a subject matter expert on claims-related matters, provides guidance on policies and workflows, and influences stakeholders to achieve strong service outcomes. This role requires strong analytical, communication, and relationship management skills and includes both internal and external engagement.

Key Responsibilities

• Manage and resolve open and unresolved claims and accounts receivable issues.
• Proactively monitor AR performance, SLAs, and trends; communicate results to account teams.
• Conduct root cause analysis and implement corrective action plans.
• Partner with internal teams and external National Ancillary partners to improve claims performance and service quality.
• Serve as a claims subject matter expert in meetings and presentations.
• Support special projects and continuous improvement initiatives.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of experience in claims administration, benefits operations, and/or relationship or project management.
• Strong knowledge of claims processing, root cause analysis, and service improvement.
• Advanced knowledge of Cigna claims platforms (e.g., SANP, OneView, Benefit Access).
• Proficient in Excel (VLOOKUP, pivot tables); advanced Excel skills preferred.
• Strong communication, presentation, and organizational skills.
• Some travel required.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 66,600 - 111,000 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.