Provider Relations Coaching Lead Analyst - Remote

As a Provider Relations Coaching Lead Analyst, you will play a critical role in strengthening Provider Relations by using performance insights, coaching expertise, and continuous improvement practices. You will partner with leaders and frontline teams to remove barriers, build confidence, and drive meaningful improvements in provider experience and operational outcomes.

Responsibilities

• Lead performance improvement initiatives across Provider Relations by translating analytics and insights into clear action plans that improve provider engagement and operational results.
• Serve as a trusted coach and advisor, strengthening provider-facing communication, issue resolution, and relationship management capabilities.
• Partner with Provider Relations leaders to reinforce standard work, best practices, and consistent messaging in provider interactions.
• Observe and assess provider-facing behaviors, delivering timely, constructive coaching that supports skill growth and professionalism.
• Support onboarding and ongoing development through targeted coaching, shadowing, and reinforcement of core skills.
• Identify trends and root causes impacting performance and collaborate with cross-functional partners to implement sustainable solutions.
• Translate policies, procedures, and operational updates into practical coaching guidance that supports day-to-day work.
• Promote a provider-centric mindset that aligns with organizational values, service standards, and compliance expectations.
• Track coaching themes, outcomes, and insights to inform continuous improvement efforts and leadership reporting.
• Model effective communication, problem-solving, and relationship-building behaviors in all interactions.

Qualifications – Required

• High School Diploma or G.E.D.
• Strong ability to analyze performance data, identify trends, and translate insights into actionable improvements.
• Excellent communication skills, with the ability to influence, coach, and present to diverse audiences.
• Proven ability to work independently in a fast-paced environment while managing multiple priorities.
• Demonstrated collaboration skills and ability to build positive working relationships across teams.

Qualifications – Preferred

• Bachelor’s degree in a related field.
• Experience in a healthcare environment supporting Provider Relations, Accounts Receivable, or related operations.
• Experience coaching or mentoring teams in provider-facing or customer-facing roles
• Experience supporting end-to-end Provider Relations operations within a PRO organization.
• Familiarity with Provider Relations tools and workflows, including ART.
• Healthcare claims systems experience or working knowledge of claims processing.
• Experience leading or supporting process improvement initiatives across cross-functional teams.
• Strong Excel skills and experience reporting performance, quality, or coaching results to leadership.
• Experience working in an Agile environment.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 70,200 - 117,000 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.