Director, Communication Platform Operation & Production

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The Director, Communications Platform Operations & Production is responsible for the strategic direction, governance, and evolution of enterprise platforms that enable regulated and operational communications at scale. Reporting to the AVP of CRM Marketing, this role leads cross‑functional teams that design, govern, and execute compliant, ADA‑accessible, and multilingual communications across platforms including SmartCOMM, OpenText/Dialogue, and Adobe Journey Optimizer. 
As the operational leader for communication technologies, the Director sets platform roadmaps, drives modernization and simplification, and ensures seamless integration across channels and systems. Through strong governance, reusable capabilities, and disciplined execution, this leader ensures timely, accurate, and accessible communications that strengthen trust and empower people to confidently manage their health. 

Key Responsibilities 

Enterprise Platform Operations & Execution 

• Lead hands‑on execution teams delivering regulated and operational communications across SmartCOMM, OpenText/Dialogue, Adobe Experience Platform, ADA, and Translations. 

• Ensure reliable, fulfillment‑ready production through disciplined workflows, clear ownership, SLAs, and operational controls. 

• Provide transparency into delivery status, dependencies, risks, and decisions across platforms and initiatives. 

Accessibility, Multilingual & Inclusive Delivery 

• Lead enterprise ADA and Translation operations to deliver accessible, multilingual communications across print, digital, and alternate formats. 

• Embed accessibility and language standards into templates, components, logic, and platform workflows. 

• Standardize inclusive communication practices to improve speed, quality, and consistency. 

Governance, Compliance & Quality Control 

• Establish and enforce platform governance for templates, components, triggers, data inputs, formatting, and version control. 

• Ensure communications meet regulatory, accessibility, and enterprise quality standards with audit‑ready documentation. 

• Reduce risk and defects through standardized development patterns and continuous improvement. 

Team Leadership & Capability Development 

• Lead and develop cross‑platform builder teams with a focus on accountability, cross‑training, and execution excellence. 

• Build expertise in component‑based development, accessibility standards, platform optimization, and documentation rigor. 

• Partner closely with Regulated & Operational Communications leaders to translate upstream requirements into scalable builds. 

Platform Modernization & Enablement 

• Serve as operational owner for the communications technology stack, ensuring readiness, performance, and scalability. 

• Guide platform migrations, tooling simplification, and modular development models in partnership with MarTech and IT. 

• Enable new capabilities, automation, and reusable frameworks that accelerate delivery and reduce complexity. 

Use your skills to make an impact
 

Required Qualifications

• Bachelor's degree in Communications, Information Systems, Business, Engineering, or related field; or equivalent years of related experience.

• 10+ years of experience in communications operations, MarTech/platform delivery, or regulated communication environments.

• 3+ years leading production, platform, or technical execution teams in complex, matrixed organizations.

• Proven experience delivering high‑volume, regulated communications across multiple platforms with strong governance and quality controls.

• Experience with ADA/508 accessibility, multilingual communications, and compliance‑driven delivery.

• Strong cross‑functional leadership skills and experience partnering with MarTech and IT.

• Background in healthcare, insurance, or other highly regulated industries.

Preferred Qualifications

• Master's degree in a related discipline.

• Experience with SmartCOMM, OpenText/Dialogue, Adobe Experience Platform, or similar CCM technologies.

• Leadership in platform modernization, migration, or consolidation efforts.

• Familiarity with component‑based development and reusable content models.

• Agile, Lean, Six Sigma, or change leadership experience.

Preferred locations: Arlington, VA; Louisville, KY; Atlanta, GA; Boston, MA; Chicago, IL; New York, NY; Tampa, FL; Nashville, TN; Dallas, TX; Seattle, WA; Denver, CO; and Fort Lauderdale, FL. 

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$150,000 - $206,300 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 04-27-2026

About us
 

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.