Stars Provider Optimization - Senior Program Delivery Professional

Become a part of our caring community and help us put health first
 

Health Quality and Stars (HQS) is an organization that is responsible for improving health outcomes and advancing the care experience of our members and provider partners through quality solutions. HQS is committed to caring for our customers and delivering high plan quality as rated by the Centers for Medicare and Medicaid Services (CMS). The CMS Stars quality rating system evaluates Medicare Advantage and Prescription Drug Plans using approximately 40 measures covering preventive care screenings, health condition management, health outcomes, patient experience, and plan operations.

The Stars Provider Optimization Lead role will focus on programs and strategies that enable providers, vendors, and Humana associates to understand Stars, implement Stars improvement strategies, report performance outcomes and ultimately ensure our Humana Medicare Advantage members are receiving quality care and achieving their best health outcomes. This role will support development of provider-facing and vendor strategy, reporting, education, and programs that drive Stars measure performance across vendor, specialist and PCP populations. The ideal candidate is a proactive problem-solver with strong communication

The Senior Program Delivery Professional reports to the Director, Stars Improvement and develops programs designed to drive value-based relationships, partners with leaders regarding implementation planning, reviews and communicates results of programs.

This role will partner and collaborate with:

• Corporate and Regional Stars leaders and teams
• Enterprise Partners
• Value Based Strategies Team
• External Vendors
• Strategic Provider Communications

With the objective to:

• Lead creation and launch of new Provider Practice Optimization Guides for specialist and primary care practices.
• Translate Stars requirements into actionable workflows and best‑practice tools for providers.
• Develop Stars guidance and educational materials for physicians, practice staff and regional teams driving Stars performance
• Design and create scalable communication plans and templates
• Tell the Stars story by socializing performance, effort and strategy updates for and with our enterprise partners.

Use your skills to make an impact
 

Required Qualifications

• Bachelor's degree
• 5 or more years of healthcare experience
• Experience with Stars, clinical quality workflows, and/or provider practice workflows
• Ability to collaborate with others and a track record of success in managing projects and processes
• Proven presentation skills (creating content and presenting to all levels of the organization)
• Demonstrated experience building and maintaining relationships with internal and external partners/customers
• Proficiency in Microsoft Office Applications, including Word, PowerPoint and Excel
• Excellent communication skills, both oral and written

Preferred Qualifications

• Master's degree in business administration or a related field
• Familiarity with Power BI, Stars dashboards, or supplemental data processes
• Understanding of contracting or value-based specialty programs
• PMP certification a plus
• Strong analytical skills
• Experience with process improvement implementation

Work-At-Home Requirements

To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$86,300 - $118,700 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 02-27-2026

About us
 

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.