Claims Experience Advocate, Property

We’re on the search for an empathetic, communicative individual to join our claims experience team. If you have a background in customer experience and a genuine passion for helping others, you’re going to love this opportunity.

In this role, you’ll work closely with Lemonade’s Claims Experience Adjusters to settle property loses and defy customer expectations along the way. With a customer-first mindset, you’ll be responsible for handling simple or fast-track claims. For more info about the role, check out our latest Transparency Chronicle.

What you’ll do

• Providing surprisingly delightful experiences to our customers through all our channels (email, phone, etc.)

• Investigate and handle claims from start to finish

• Organize and prioritize daily tasks in order to resolve claim-based questions

• Working with management to help shaping processes

What you’ll need

• Minimum of 4+ years of claims-handling experience, preferably in Property

• CII Qualification and experience dealing with more complex buildings claims

• Desire to work in a unique, dynamic, and fast-paced startup environment

• Efficient and loves to get shit done

• The ability to approach your work with empathy, patience, and positivity

• Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture